Welcome to Our New Website Designed to Make Every Ride Easier
Improved site delivers live chat, improved navigation, and bilingual resources.
We are rolling out a brand-new bilingual website, www.CoreTransit.org, designed with you in mind. Why? Because we believe every journey should be an empowering and gratifying experience, and that begins with how we connect with you.
You told us that finding schedules and information should be simple. That’s why we built this new site to make it easier, and even a little fun, to get the answers you need all in one place.
Highlights of the new website include:
- 24/7 Live Chat –We’ve added a new live chat tool to make connecting with us easier than ever.
- During office hours, our bilingual customer service team is available to answer questions in real time.
- After hours, our AI-powered chat agent steps in. Trained with our rider resources to guide you to schedules, routes, and helpful information anytime.
- Improved Navigation & Accessibility – The new site is designed to help riders find what they need quickly, without extra clicks.
- Streamlined menus & shortcuts – Schedules, routes, and fares are organized in a clear, simple layout along with simple shortcuts on the homepage.
- Modern design & accessibility – A cleaner look, brighter visuals, clear icons, Spanish translation, and screen reader compatibility ensure the site is welcoming and accessible to everyone.
- Rider Alerts – This new website is now the central place for service updates and rider alerts. Whether it’s a planned detour, construction closure, or unexpected disruption, alerts are displayed clearly so riders always have the timely and actionable information they need to plan their trips with confidence.
- Feedback Channels – We’ve made it easier for riders to connect with us. From simple contact forms to our new Lost & Found form, the website creates more direct ways to share feedback, ask questions, and get answers.
“This new website is more than a digital brochure; it is an extension of our service,” said Tanya Allen, Executive Director of Core Transit. “For example, our community asked for easier ways to get bilingual transit information, and this site delivers. It is another example of how we are using our riders’ feedback to build a system that reflects the needs and values of the people we serve. For us, it is about more than technology; it is about keeping our community moving and showing that every ride and every rider matters.”
This project is not only a major step forward for riders, but it is also a reflection of our commitment to continuous improvement. It supports our goals of being safe, trustworthy, and accountable, and of improving the rider experience, key elements of our 5 Year Strategic Plan.
The new website is now live at www.CoreTransit.org. We invite riders to explore the new bilingual features, try the live chat, and share feedback as we continue to build a system that is welcoming, accessible, dependable, and rewarding for all. And this is just the start. We’ve set aside resources in 2026 to keep enhancing the site and adding new tools that make riding even easier.
