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Privacy & Use Policy

Effective Date: September 16, 2025 

(This Policy may be updated periodically. Updates will be posted here with a revised effective date.) 

Core Transit (“we,” “us,” “our”) is committed to protecting the privacy of our riders and website users. This Privacy & Use Policy explains what information we collect, how it is used, and the choices available to you when using our website, mobile applications, and related services. By using Core Transit’s website or services, you agree to the practices described below 

1. Vendor Partners & Third-Party Services 

Core Transit partners with trusted service providers to deliver certain features. These vendors collect and process information to provide their services: 

  • Clever Devices Ltd. – Provides real-time bus locations, estimated arrival times, service alerts, and trip planning tools. Terms of Use 
  • Point & Pay – Provides secure credit card processing for in-person transactions. Privacy Policy 
  • Constant Contact – Provides email subscription and communications services. Privacy Notice 
  • Google Analytics – Helps us understand how visitors use our website by collecting information such as pages visited, time spent on the site, and general geographic and device information. This information is used to analyze trends, improve site performance, and enhance the rider experience. Privacy Policy 

We encourage you to review the privacy practices of these partners, as their own policies govern their use of data. 

2. Information We Collect 

Core Transit may collect the following categories of information: 

  • Personal Information – Name, email address, phone number, billing details, or payment method information provided when purchasing tickets, signing up for email updates, or contacting us. 
  • Transit/Trip Data – Stop selections, bus tracking requests, trip planning details, or alert subscriptions. 
  • Device/Usage Data – IP address, browser type, device type, operating system, and pages visited on our site. 
  • Communications – Records of messages sent via contact forms, live chat, email, or surveys. 

3. How We Use Information 

We use the collected information to: 

  • Provide safe, reliable transit services. 
  • Enhance the overall rider experience. 
  • Offer real-time bus tracking, trip planning, and service alerts. 
  • Process fare payments and mobile ticketing transactions. 
  • Respond to rider inquiries, requests, or complaints. 
  • Send newsletters, service updates, or rider alerts if you subscribe. 
  • Analyze usage and improve website, app, and service performance. 
  • Ensure compliance with laws and regulations. 

4. Sharing & Disclosure 

Core Transit does not sell or rent your personal information. We may share information only in these circumstances: 

  • With our third-party vendors (listed above) to deliver requested services. 
  • When required by law, regulation, court order, or government request. 
  • To protect the rights, safety, and security of Core Transit, our riders, and the public. 
  • In aggregate, anonymized form with third parties to help improve or develop services. 

5. Voluntary Customer Surveys 

Core Transit may periodically conduct surveys to better understand rider needs and preferences. Participation is voluntary. 

Survey responses may include demographic information (e.g., age, residence, education, employment, etc.) that you choose to provide. Responses are combined (aggregated) with other participants’ information to create non-personally identifiable reports. 

We use this aggregated information to: 

  • Improve service quality, 
  • Identify rider trends, and 
  • Develop new programs and offerings. 

Aggregate, non-personally identifying survey results may be shared with third parties (such as consultants or partner agencies). 

6. Aggregated / Non-Personal Data 

We may collect general information about how our website or apps are used, such as: 

  • Pages visited, time/date of visit, IP address, browser type, operating system. 
  • Features accessed (e.g., bus tracker, alerts, mobile ticketing). 
  • Trends in usage volume or patterns. 

This data does not identify individual users and is used to analyze trends and improve service delivery. 

7. Cookies, Tracking & Analytics 

Our website may use cookies and similar technologies to: 

  • Enable core website functionality, 
  • Remember user preferences, 
  • Track website performance and usage, 
  • Improve rider experience. 

You can manage or disable cookies in your browser settings, though some features may not function properly without them. 

8. Children’s Privacy 

Core Transit does not knowingly collect information from children under 13 years of age. Any personal information from a child under the age of 13 that has been unknowingly collected and stored by Core Transit will be deleted upon written request from the child’s parent or legal guardian. 

Deletion requests should be addressed to: 

Core Transit 
Attn: Customer Service 
P.O. BOX 1070 
Gypsum, CO 81637 

9. Public Records 

As a public agency, Core Transit may be subject to state or federal public records laws. Certain information may be disclosed upon lawful request unless exempt by law. 

10. Security 

We implement reasonable safeguards to protect your information from unauthorized access, misuse, or disclosure. While we take steps to secure your data, no system is entirely foolproof. 

11. Payment Information 

Core Transit does not store credit card numbers or payment card details on our systems. 

  • Masabi LLC securely processes payments for mobile ticket purchases made through the Core Tickets app and web portal. 
  • Point & Pay securely processes payments for in-person credit card transactions. 

All credit card information is encrypted and managed by these vendors according to their own security standards. Core Transit has no access to, and does not retain, your full credit card details. 

12. Your Choices & Rights 

  • Email Updates – You may unsubscribe at any time using the unsubscribe link in Constant Contact emails. 
  • Cookies – You may control cookies through browser settings. 
  • Ticketing – Use of Core Tickets is optional; physical ticket sales remain available. 
  • Live Chat – You are not required to use chat features to access Core Transit services. 
  • Access/Correction Requests – You may contact us to request access to, correction of, or deletion of your information, subject to legal limitations. 

13. Links to Other Sites 

Our website may include links to third-party sites or services. Core Transit is not responsible for the privacy practices of these external sites. We encourage you to review their policies. 

14. International Users 

If you access our site from outside the United States, please note your information may be transferred to and processed in the U.S. and subject to U.S. laws. 

15. Changes to This Policy 

Core Transit may update this Privacy & Use Policy from time to time. Updates will be posted here with a new effective date. Continued use of our services after changes indicates acceptance of the updated Policy. 

16. Contact Us 

For questions, concerns, or requests related to this Privacy & Use Policy: 

Core Transit 
P.O. BOX 1070 Gypsum, CO 81637 
info@coretransit.org 
(970)328-3520