Accessibility Services

Accessibility

All Core Transit buses are equipped with ramps or lifts and are accessible to wheelchairs. Operators are trained to assist and secure mobility devices. Riders may bring service animals and portable oxygen. Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers may request service modifications for accessibility by calling (970) 328-3520 or emailing paratransit@coretransit.org. Requests should be submitted by 5 PM the day before. No fees are charged for reasonable modifications.

ADA Complaint Process

If you believe you’ve experienced discrimination or accessibility barriers, you can file a complaint. If the inaccessibility occurred on our buses, you may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

If you are unable to complete a written complaint for any reason, we can assist you. Please contact us at (970) 328-3520 or paratransit@CoreTransit.org.

The complaint should include:

• Your name, address, and telephone number. (Question 1)
• How, why, and when you believe you were discriminated against. Include as much specific information as possible about the alleged acts of discrimination and any other relevant information. (Questions 6, 7, 8, 9, 10, and 11.)
• The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11.)

How Your ADA Complaint Will Be Handled

Core Transit investigates complete ADA complaint forms submitted within 180 days of the incident. Once received, we determine jurisdiction and begin review.

• Most investigations are completed within 90 days
• If more information is needed, you’ll have 10 days to respond
• Cases may be closed if responses are not received or if the complaint is withdrawn
• After review, you’ll receive a written summary of the findings and any corrective action
• If you disagree with the outcome, you may submit a written reconsideration request within 30 days
• The Director of Core Transit will notify you of their decision within 10 days of receiving the request

Submit a Complaint

Download and use our ADA complaint form here

Email your form to paratransit@CoreTransit.org or mail your form to:

Core Transit
3289 Cooley Mesa Road
PO Box 1070
Gypsum, CO 81637
Email: info@CoreTransit.org
Phone: (970)328-3520

Complaints may also be filed directly with the following agencies: 

Colorado Department of Transportation 
Suriah Bahr- Title VI & ADA Program Manager 
|2829 W. Howard Place 
Denver, CO 80204 
Email: cdot_accessibility@state.co.us 
Phone: (303)512-4220  

Provide Feedback or Request Accommodations

We welcome feedback and accommodation requests. Contact us at (970) 328-3520, paratransit@CoreTransit.org, or use the online form. We aim to respond to comments and requests within 5 business days.